Job Title: Youth Care Specialist (FT or PRN)
Reports to: Shift Supervisor
Department: Residential
Exempt: No
Shift Details:
- FT – 3rd Shift 10:45 PM – 7:15 AM
- Relief/PRN openings for 1st Shift (6:45 AM – 3:15 PM) and 2nd Shift (2:45 PM – 11:15 PM)
- Customer and Personal Service- Knowledge of principles and processes for providing youth and families with personal services. This includes youth with needs assessment, meetings quality standards for services, and evaluation of customer satisfaction.
- Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions.
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training – Knowledge of principles and methods for medical instruction for individual purposes.
- Knowledge of principles and processes for providing youth and families with personal services.
- Knowledge of Microsoft Word and data processing
- Excellent interpersonal skills.
- Excellent written and oral communication skills
- Excellent attention to detail.
- The ability to communicate effectively in simple and precise terms with clients and co-workers.
- The ability to interact with persons of diverse backgrounds with tact, courtesy, and poise.
- The ability relate to customers or clients in difficult situations.
- The ability to give full attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to adapt quickly to changes in procedures, conditions and to interruptions which disrupt the workflow.
- Maintain acceptable attendance and punctuality of no more than three (3) unscheduled occurrences within a 90 day period.
- Ensure that all required training classes and training hours are completed in accordance with YCC, DJJ and DCF standards.
- Ensure work performance meets quality and quantity standards as outlined in the job description.
- Must complete at least six (6) file reviews per performance review cycle.
- Emergency Drills – Must complete at least six (6) drills per cycle – to include First Aid Drill, Fire Drill, Alternative Drill to ensure compliance with emergency drills.
- Must complete weekly health and safety inspections – 6 per year/1 per cycle.
- Must complete intake and release paperwork – at least two (2) per evaluation year.
- Must conduct at least six client groups per review cycle.
- Must attend at least 10 out of 12 Residential Staff Meetings during the review year.
- Monitor and ensure that Medication, Medical and Mental Health processes are followed with minimal errors.
- All other duties as assigned.
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
- The noise level in the work environment is moderate.
