Crisis Intervention Specialist

Job Title: Crisis Intervention Specialist

Reports to: Director of Residential Services

Department: Residential Shelter

Exempt: No

Position Overview

Provides crisis intervention services to families and youth who are either seeking admission or have been admitted to the shelter program and are exhibiting symptoms of distress. Completes admission documentation, including data entry as it pertains to admissions. Assesses for risk utilizing the risk screening tool.

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities are listed for Crisis Intervention Specialist:

Knowledge:

  • Knowledge of CINS/FINS program.
  • Proficient knowledge of MS Office, MS Excel, MS Word.
  • Proficient in data entry databases and data reporting requirements.

Skills:

  • Strong administrative, organizational, and communication skills.
  • Excellent attention to details.
  • Excellent time management skills and the ability to meet deadlines.
  • Excellent oral and written skills to communicate with a diverse group of individuals.
  • Ability to use de-escalation skills during times of crisis including debriefing as needed.

Abilities:

  • Ability to multi-task.
  • Ability to enter data accurately and completely.
  • Ability to maintain confidential information relevant to clients.

Position Duties and Responsibilities

Occupation specific tasks and the most important generalized work activities are listed for

Crisis Intervention Specialist:

  • Provide crisis intervention services to youth and families who are in distress.
  • Complete screening and intake of new clients, including completion of appropriate intake paperwork and entry into various databases, i.e. NetMIS, JJIS, etc.
  • Responsible for accurate and timely data entry, and remain current on ever-changing data requirements. Extrapolate data as requested and complete the monthly invoicing process for the FL Network
  • Complete discharge paperwork on clients and enter data into various databases.
  • Handle incoming crisis calls or requests for information from families or other resources.
  • Assist Residential Shelter in monitoring and supervising youth, as needed.
  • Complete incident reports and contact abuse registry, as required.
  • Complete all required training based upon direct care staff training requirements.
  • Assisting with Touchstone Village on an as needed basis. Duties include conducting weekly inspections of the residents’ apartments, completing corresponding documentation, providing transport to appointments, and assisting with the teaching and demonstrations of life skills to the residents.
  • Assist with transporting youth (10-17 years of age), as needed.
  • Secure client medication at intake and ensure that client medication is appropriately administered per medication instructions.
  • Maintain acceptable attendance and punctuality of no more than three (3) unscheduled occurrences within a 90 day period.
  • Attend 10 out of 12 Residential Staff meetings during the review year.

Education and Experience

Bachelor’s degree in human services field and at least one (1) year experience working with at-risk youth in a residential setting; or five (5) years working with at-risk youth. Training in an evidenced-based crisis intervention preferred (i.e. CPI). A valid Florida Driver’s license and safe driving record is required.

Mathematical Skills and Reasoning Ability

Basic and/or advanced computational skills may be necessary.

Physical Demands

This is a 50% sedentary and 50% walking, interacting, monitoring and supervising youth.  Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

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