Clinical Director


Job Title:         Clinical Director

Reports to:      President/Chief Executive Officer

Department:    Clinical Programs

Exempt:           Yes



Position Overview

The Director of Programs is responsible for the administration, planning, provision, consultation, and evaluation of Family Link Program, Outpatient Behavioral Health Program, Transitional Living Program and Residential Therapists services, including training and supervision of multidisciplinary professionals.  This can include direct client care. 

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities are listed for Director of Programs:


  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological or social work research methods; and the assessment and counseling modalities of behavioral and affective disorders.
  • Knowledge of principles, theories, models, methods, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions in the capacity of individual, family, and group therapy.
  • Knowledge of principles and methods for psycho-educational instruction for group counseling and the measurement of training effects.
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Knowledge of counseling/social work ethics.
  • Knowledge of effective management tools needed for positive outcomes from staff supervised.


  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Actively looking for ways to help people.
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Demonstrated ability to provide leadership and direct the progress of therapeutic services. The ability to encourage others towards common and individual goals and to motivate others to follow.
  • Demonstrated expertise in crisis management, crisis intervention, and case management. Ability to work collaboratively and provide leadership within agency setting Demonstrated ability to develop and implement innovative and comprehensive therapeutic programs including goal setting and program evaluation and assessment.

Position Duties and Responsibilities

Occupation specific tasks and the most important generalized work activities are listed for Director of Programs.

  • Ensure that programs deliver high quality services and training that are consistent with the agency mission, that supervision of staff is ethically sound, and that services provided are legally and ethically appropriate. Provide outreach services to YCC stakeholders to ensure services are effective; as needed, develop new relationships with community agencies as needed to ensure deliverables are met.


  • Lead, manage, coach, mentor, train, and develop employees to become highly effective in their roles to provide high quality services as well as, meet their specific program and role requirements.


  • Ensures compliance with all standards and regulations established by funders and regulators. Ensure program staff are meeting quality assurance standards (including training requirements), as required by the Florida Network, Department of Juvenile Justice, Department of Children and Families, Jacksonville Children’s Commission, United Way, ACHA, Managed Medical Assistance companies as well as, the accrediting organization of COA. Provide QA review of clinical documentation. Participate in annual reviews as a peer reviewer for the FL Network of Youth and Family Services.


  • In conjunction with the Human Resources Department, participate in interviewing, hiring, corrective action, and performance evaluations of all supervised staff.


  • To facilitate communication and teamwork, meet on a regular basis with leads, supervisors, and managers to discuss agency developments, address issues, solicit ideas for quality improvement, and provide training on operational issues.


  • Serve as leader within the management team


  • Provide training in designated subjects for new and existing employees; provide individual training and supervision to interns; participate in formal and informal training of non-residential staff and residential staff. 


  • Evaluate the effectiveness of programs and clients’ progress in resolving identified problems and moving towards defined objectives by utilizing the individualized service delivery plan in keeping with the purpose of the program.


  • As needed, provide therapeutic services to clients under the Outpatient Behavioral Health program and maintain records in accordance with AHCA/Medicaid standards and Council on Accreditation.


  • Ensure Outpatient Behavioral Health program works towards budgeted revenue and analyzes reasons for any loss. This is to be reported to the CEO on a minimum of a monthly basis.


  • Responsible for Medicaid billing


  • Responsible for completion of training objectives within established timeframes.


  • All other duties assigned.

Education and Experience:

Must be licensed in the State of Florida as a LMHC or LCSW with a Master’s degree from an accredited college or university recognized by the Florida Department of Education; must be a Qualified Supervisor with the FL Board for licensure; minimum of five (5) years of experience in clinical service delivery and minimum of one (2) years of leadership experience required. Experience in the provision of services under Medicaid required. Experience with Electronic Health Records highly preferred.

Mathematical Skills and Reasoning Ability

Basic and/or advanced computational skills may be necessary.

Physical Demands

This position requires walking, standing, about 30% of the time and sitting approximately 70% of the time.  Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually low to moderate.




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