Medical Secretary

 

Job Title:                    Medical Assistant and Secretary    

Reports to:                 Program Director

Department:              Outpatient Behavioral Health Program

Exempt:                      No


 

Founded in 1974 as Florida’s first runaway program, Youth Crisis Center has grown to one of the largest and best-known providers of services for youth and families. YCC’s emphasis on care is for those who have been exposed to traumatic situations such as divorce, homelessness, relocation, loss of life, bullying and abuse. YCC provides a variety of services for children, adolescents, young adults, parents and families.

As a Medical Assistant and Receptionist you will be responsible for providing administrative support to ensure efficient operation of the Behavioral Health Unit and Residential Crisis Center. You will support the psychologies and patients through assisting with the health vitals and making the patient feel comfortable. The position will also assist with administrative duties, such as filing for the behavioral health unit,and assisting with administrative duties, including acting as a receptionist, for our Residential Crisis Center. The target is to complete all activities accurately, with high quality and in a timely manner.

Responsibilities:

  • Interview patients and document basic medical history
  • Organize and schedule appointments
  • Update and file medical records and insurance reports
  • Check with patients and make them feel comfortable
  • Communicate medical information to psychologist
  • Answer phone calls and redirect as needed
  • Assist with administrative duties for both the behavioral health unit and residential center
  • Greet clients and parents as needed

 

Skills:

  • Proven working experience as a medical assistant or medical secretary
  • Knowledge of medical office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Social perceptiveness and service oriented
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills

 

Education and Experience:

Must have high school diploma and at least one-year of experience, preferably within behavioral health unit. Medical Assistant Certification preferred. Must be able to work autonomously and be self-motivated. Proficiency in MS Office and patient management software preferred.

Physical Demands:

This is a sedentary position, and the incumbent will be required to sit approximately 50 percent of the time.  Little to moderate lifting of less than 25 lbs. may be required.

 

Work Environment:

 

While performing the duties of this job, the employee is working in an office environment. The noise level in the work environment is usually low to moderate

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SNAP Group Facilitator (Part-Time for St. Johns County)

Job Title:         SNAP (Stop Now And Plan) Group Facilitator (PT for St. Johns County)

Reports to:      SNAP Supervisor

Department:    SNAP Program

Exempt:           No

Position Overview                                                                              

SNAP (STOP NOW AND PLAN) Group Facilitator reports to the SNAP Program Coordinator and is a part time hourly position. The SNAP Group Facilitator is a position which focuses on early intervention program for boys, ages 6 – 11, who are engaging in aggressive, anti-social behavior and have come into contact with police. This is a highly visible position with the children and their families and helps with the day-to-day aspects of the SNAP Program. Provides administrative support for the SNAP Program Coordinator and SNAP Specialist.

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities (KSAs) are listed for SNAP Group Facilitator:

Knowledge

  • Knowledge of SNAP Program Policies, Procedures and Performance Standards
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and social and psychological norms.
  • Knowledge of group dynamics and how to manage
  • Knowledge of data collection methods for evaluating program effectiveness.

Skills

  • Excellent communication skills, both verbal and written
  • Critical thinking and problem solving skills
  • Highly organized and the ability to multi-task
  • Detail oriented and strong documentation skills.
  • Computer skills a must.

Abilities

  • Effective verbal and written communication skills
  • Clearly communicate expectations
  • Ability to work with a diverse group of individuals in difficult situations.
  • Ability to remain calm in stressful situations.
  • Excellent interpersonal skills and ability to work as a team.
  • Positive, upbeat personality, with the ability to promote SNAP to community partners.

Position Duties and Responsibilities

Occupation specific tasks and the most important generalized work activities are listed for SNAP Group Facilitator

  • Assists with coordinating the start-up of the SNAP Program, which includes the implementation of policies, procedures and performance standards for the Program.
  • Provides support to staff responsible for intakes, case management, and therapeutic work with youth and families, including client related case management decisions, treatment planning and therapeutic interventions, as needed.
  • Administers Assessments, Screenings and Measures required by the SNAP curriculum
  • Monitor program curriculum for training delivery and effectiveness.
  • Assists to ensure compliance with Florida Network contract requirements.
  • Ensures accurate and timely completion of all documentation for programmatic, administrative, compliance and fiscal responsibility.
  • Participate in community activities in order to promote SNAP Program and to build collaboration with community partners.
  • Facilitate groups for the participants of the SNAP program, utilizing the evidenced based SNAP curriculum.
  • Meet with individual and family participants outside the group environment for either 1;1 or family support, as needed.
  • Participate in regularly scheduled Management Team meetings, staff meetings, Treatment Team meetings, and Admission Team meetings.
  • Attend required training as determined by the SNAP Program contract.
  • Responsible for completion of training objectives within the established timeframe.
  • All other duties as assigned.

Education and Experience

A high school degree. A minimum of 2 years of experience in one or more of the following areas: social services, juvenile justice, grants and contracts administration, program management or administration, or program monitoring.

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Outpatient Receptionist

Job Title: Outpatient Receptionist

Reports to: Director of Program Services

Department: Outpatient Behavioral Health Program

Exempt: No

Position Overview

The Outpatient Receptionist is responsible for providing office support in an outpatient behavioral health program. This position provides warm and friendly customer service throughout the client check-in and check-out process, answering phone calls, appointment scheduling, registration, insurance verification, and collecting co-pays or other payments for service delivery.  The Outpatient Receptionist also assists at times with entering documentation timely and efficiently into NETMIS, JJIS, and/or additional databases and ensuring 30/60 day follow-up calls are completed within required time frames.

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities are listed for Outpatient Receptionist.

Knowledge

  • Proficient in Microsoft Office(Outlook, Word, and Excel)
  • Knowledgeable about operating office equipment, which include computers, printers, phone system, copier and fax machines.
  • Knowledge of Compulink, Psyche-Advantage Electronic Health Record system or other client database.

Skills

  • Strong written and verbal communication skills, including professional phone etiquette.
  • Excellent administrative skills (typing, filing, etc.)
  • Proficient in MS Office.
  • Demonstrate an ability to work with varying personalities and establish positive relationships in all dealings.

Abilities

  • Able to be self-sufficient and self-motivated.
  • Ability to be highly organized, multi-task, and demonstrate excellent time management.
  • Flexibility to work early or late hours, if needed.
  • Ability to deal with confidential information of a sensitive nature.
  • Ability to interact positively and professionally in a multi-cultural atmosphere.

Position Duties and Responsibilities

Occupation specific tasks and the most important generalized work activities are listed for Outpatient Receptionist:

  • Demonstrates self-sufficiency and self-motivation through completing daily required tasks as assigned without prompting.
  • Demonstrates excellent time management, highly organized skill set through timely responses to emails, deadlines and non-routine requests within a timely manner.
  • Demonstrates excellent administrative skills through completion of documents with a professional presentation, attention to detail and done in a timely manner.
  • Demonstrates proficiency in Microsoft Office, data entry (NETMIS, JJIS, etc.) and billing software through entry and completion in its entirety accurately and within the designated time frames.
  • Demonstrated proficiency in Microsoft Excel as required for Outpatient Referral process and outcomes.
  • Demonstrates appropriate client interaction in a multi-cultural, high stressed atmosphere through entire client registration process of answering request for services through client termination process.
  • A positive and professional workplace manner demonstrated through excellent customer service with clients, all workplace colleagues and community.
  • Demonstrates critical thinking skills through display of flexibility, creativeness and ingenuity in meeting expectations and task oriented challenges.
  • Displays flexibility in work hours to meet the demands of the workload.
  • Demonstrates commitment to quality services through participation in quality assurance processes through monitoring of specific measures designed to improve efficacy, efficiency and best practices for program development.
  • Shows initiative through communication to program developers and supervisors of ways to improve client services directly and indirectly.
  • Responsible for completion of training objectives within established time frames.
  • Perform other job related duties, as required.

Education and Experience:

Must have a H.S. Diploma and one – two years of administrative experience, preferably within a healthcare setting. Must be able to work autonomously and be self-motivated.

Mathematical Skills and Reasoning Ability

Moderate computational skills will be necessary.                 

Physical Demands

This is a sedentary position, and the incumbent will be required to sit approximately 70 per cent of the time.  Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is working in an office environment. The noise level in the work environment is usually low to moderate.

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Outpatient Therapist

Job Title: Outpatient Therapist, Clay County

Reports to: Director of Program Services

Department: Outpatient Behavioral Health Program

Exempt: Yes

Position Overview

The therapist delivers outpatient therapeutic counseling to children, adolescents, young adults and their families to assist in helping clients relieve mental and emotional suffering and assist clients in finding ways to change behaviors. The therapist works with clients on a number of issues such as, anxiety, trauma, mood disturbances, family dynamics, abuse, poor self esteem and many others areas of life that are creating emotional, mental, spiritual and behavioral concerns for them.

The most important knowledge, job responsibilities and qualifications are listed for the Outpatient Therapist.

Knowledge

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological or social work research methods; and the assessment and counseling modalities of behavioral and affective disorders.

  • Knowledge of principles, theories, models, methods, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions in the capacity of individual, family, and group therapy.
  • Knowledge of principles and methods for psycho-educational instruction for group counseling and the measurement of training effects.
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
  • Knowledge of counseling or social work ethics.
  • Have a working knowledge of how trauma impacts people of various developmental stages in the different domains of their lives.

Skills

  • Strong assessment and interviewing skills
  • Strong documentation skills
  • Minimal supervision required regarding use of time, able to prioritize work assignments
  • Effective organizational skills.

Abilities

  • Ability to communicate effectively with professionals and clients/families
  • Ability to make sound decisions in emergency situations
  • Good interpersonal skills
  • Active listening skills
  • A “team player”

Essential Duties and Responsibilities include the following for the Outpatient Therapist:

  • Complete services and documentation within designated time frame as determined by supervisor/agency policy, funding sources, accreditation organizations and best practices.
  • Complete services and documentation completely, accurately, according to requirements determined by supervisor/agency policy, funding sources, accreditation organizations and best practices.
  • Demonstrate a knowledge of diagnostic criteria evidenced by documentation of symptoms presented supporting mental health diagnosis and prescribed treatment.
  • Demonstrated effectiveness in the development of treatment plans based on clients presenting symptoms and identified underlying causes with measurable goals and objectives showing the progression towards discharge.
  • Maintains documentation and client files in accordance with program standards as determined by supervisor/agency policy, funding sources, accreditation organizations and best practices.
  • Close cases and files, completing all discharge data entry and documentation requirements completely and in a timely manner set forth by supervisor/agency policy.
  • Maintains an average of 25 billable sessions weekly.
  • Demonstrated organizational and time management skills through timely responses to emails, deadlines and requests, attention to detail in meeting task requirements.
  • Demonstrates critical thinking skills through display of flexibility, creativeness and ingenuity in meeting expectations and facing client and task oriented challenges.
  • Completion of training objectives within established timeframes.
  • Other job duties as required.

Minimum Education and Experience

A practitioner of the healing arts who is in accordance with the Florida State Laws according to their respective discipline, with a Master’s degree from an accredited college/university recognized by the Florida Department of Education in a major in the field of mental health counseling, social work, marriage and family counseling, or psychology with a minimum of two years of professional experience in providing services to persons with behavioral illness.

  • A minimum of two years experience working with children, adolescents, young adults and families.
  • Experience working in a mental health setting.
  • Experience with Medicaid and third party insurance service delivery preferred.
  • Experience providing outpatient mental health services preferred.

Mathematical Skills and Reasoning Ability

Basic and/or advanced computational skills may be necessary.

Physical Demands

This is a sedentary position, and the incumbent will be required to sit approximately 70 per cent of the time.  Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is in a work environment. The noise level in the work environment is usually moderate.

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Youth Care Specialist (Full-Time or PRN)

Job Title: Youth Care Specialist (FT or PRN) Reports to: Shift Supervisor  Department: Residential   Exempt: No Shift Details:
  • FT – 3rd Shift  10:45 PM – 7:15 AM
  • Relief/PRN openings for 1st Shift (6:45 AM – 3:15 PM) and 2nd Shift (2:45 PM – 11:15 PM)
POSITION OVERVIEW  Supervise and mentor resident male and female youth ages 10 – 17 in short-term residential shelter setting. KNOWLEDGE, SKILLS, AND ABILITIES The most important knowledge, skills, and abilities are listed for Youth Care Specialist: Knowledge:
  • Customer and Personal Service- Knowledge of principles and processes for providing youth and families with personal services. This includes youth with needs assessment, meetings quality standards for services, and evaluation of customer satisfaction.
  • Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions.
  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training – Knowledge of principles and methods for medical instruction for individual purposes.
  • Knowledge of principles and processes for providing youth and families with personal services.
  • Knowledge of Microsoft Word and data processing
Skills:
  • Excellent interpersonal skills.
  • Excellent written and oral communication skills
  • Excellent attention to detail.
Abilities: 
  • The ability to communicate effectively in simple and precise terms with clients and co-workers.
  • The ability to interact with persons of diverse backgrounds with tact, courtesy, and poise.
  • The ability relate to customers or clients in difficult situations.
  • The ability to give full attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to adapt quickly to changes in procedures, conditions and to interruptions which disrupt the workflow.
POSITION DUTIES AND RESPONSIBILITIES   Occupational tasks and duties are listed for: Youth Care Specialist 
  • Maintain acceptable attendance and punctuality of no more than three (3) unscheduled occurrences within a 90 day period.
  • Ensure that all required training classes and training hours are completed in accordance with YCC, DJJ and DCF standards.
  • Ensure work performance meets quality and quantity standards as outlined in the job description.
  • Must complete at least six (6) file reviews per performance review cycle.
  • Emergency Drills – Must complete at least six (6) drills per cycle – to include First Aid Drill, Fire Drill, Alternative Drill to ensure compliance with emergency drills.
  • Must complete weekly health and safety inspections – 6 per year/1 per cycle.
  • Must complete intake and release paperwork – at least two (2) per evaluation year.
  • Must conduct at least six client groups per review cycle.
  • Must attend at least 10 out of 12 Residential Staff Meetings during the review year.
  • Monitor and ensure that Medication, Medical and Mental Health processes are followed with minimal errors.
  • All other duties as assigned.
EDUCATION AND EXPERIENCE  High School Diploma and a minimum of six (6) months related experience; preferably working in a residential shelter with at risk youth.  A valid Florida driver’s license and safe driving record is required. MATHEMATICAL SKILLS AND REASONING ABILITY  Basic and/or advanced computational skills may be necessary. PHYSICAL DEMANDS  This is a position which requires walking, interacting, monitoring and engaging youth in various positive activities and diffusing challenging situations that will occur.  Little to moderate lifting of less than 25 lbs. may be required. WORK ENVIRONMENT 
  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
  • The noise level in the work environment is moderate.

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